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Shipping Policy

 Key Information

  • Cutoff time: 10 am EST
  • Handling: 1-2 business days
  • Transit: 5-7 business days
  • Free cancellation before shipping

Shipping Charges

Free Shipping – All Orders

Order Confirmation

Once your order is placed, you'll receive an order confirmation email. This confirms receipt of your order in our system, and pre-authorization of your payment for the purchase. Once cleared, we will then verify with our suppliers to ensure readiness for dispatch, upon which our fulfillment process will begin.

Order Shipment & Tracking:

Orders are:

- Processed and Shipped within 1–2 business days
- Transit times vary from 5-7 business days.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. From there, you will be able to track your order. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@fiorerestaurantequipment.com,

Please Note - In the event of unforeseen delays, such as extreme weather or supplier issues, our customer support will contact you to explain the situation and discuss any necessary changes.

Shipping Locations

We ship throughout all the United States, excluding Alaska, Hawaii, and US islands. For shipping to these areas or any inquiries regarding shipping to these locations, please contact us first to confirm deliverability, upon which we can arrange for a quotation.
Your order will be directed to the nearest freight terminal, with the carrier scheduling curb-side delivery at your convenience.

Where We Ship From

Our products are sourced from multiple manufacturers, each with their own warehouse facilities. As such, all orders are shipped directly from the manufacturers' warehouses to ensure the fastest possible delivery at the lowest cost, utilizing their preferred couriers or shipping methods.  We work closely with our manufacturers to ensure efficient and timely delivery, however, please be aware that shipping methods and carriers may differ based on the manufacturer and their location. Nevertheless, rest assured that our manufacturers are committed to employing reliable shipping practices to ensure your order reaches you promptly and in excellent condition.

Shipping Options

Our base "curb-side" pickup shipping option is free, with delivery taking 5-7 days after order submission. We may offer additional shipping options, including Threshold Shipping, where the item is brought into a sheltered area, however please contact us for more information about these options before placing your order.

Additional Charges and Circumstances

In certain locations and situations, additional charges may apply, including:

  • Delivery sites inaccessible by standard carriers (such as FedEx, UPS, DHL ) will incur an LTL freight fee.
  • Roads unable to accommodate at least Class 6 Size Vehicles, particularly in remote or island locations.
  • Crates exceeding 92” in length cannot be managed with a standard liftgate. In such cases, you'll be required to manually unload the crate with assistance, engage a moving service, or utilize forklift equipment. Please note that the driver cannot assist due to insurance constraints.
  • Any delay in receiving your delivery beyond 48 hours from the initial contact by the freight company may result in a daily storage fee of $100.

Missing Items

In the unlikely event that an item is missing, please contact us within 24 hours to make a claim with the freight company.

Refusals

Refusing delivery for reasons other than evident damage or a shipping mistake will incur a 25% restocking fee, plus related shipping charges.

Receiving Your Order and Handling Shipment Damages

Upon arrival, the shipping company will contact you to schedule your delivery. Please follow these steps:

  1. Inspect Upon Arrival:
    Before signing any paperwork, thoroughly inspect your delivered items for visible damage such as dents, scratches, or punctures. Your signature indicates acknowledgment of receiving the order in pristine condition.

  2. Count & Confirm:
    Ensure all pieces of your order are present. If any items are missing, report them within 24 hours to sales@fiorerestaurantequipment.com. Claims beyond this 24-hour window will not be accepted.

  3. Hidden Damages:
    If you discover damages not initially evident during delivery, report them immediately to sales@fiorerestaurantequipment.com

Please Note: Damages are categorized into two parts. Visible and Concealed Damages.

Visible Damages are damages that are apparent on the crate/packaging.
If visible damages present, note precise details on the delivery receipt.

Concealed Damages are damages to the equipment ordered, but the exterior packaging was clear, in-tact and undamaged.

If concealed damages are found after unboxing, report them within 24 hours. Claims after this period cannot be addressed.

Agreement to Terms:

By using our site, you agree to abide by these shipping terms. If you do not agree, please refrain from using our site.

Email: sales@fiorerestaurantequipment.com

Phone: 416-688-1645

Business Hours: 
Monday-Friday, 8:30 a.m.–6:00 p.m. EST

Response Time: We strive to respond to all inquiries as quickly as possible, but by no later than the next business day. 

Corporation Number: 
1000469116 Ontario Ltd

DBA: Fiore & Co. Restaurant Equipment

Business Address:
2840 Holborn Road, Queensville, Ontario, L0G 1R0, Canada